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Terms and Conditions


  1. Defective items can be returned within 30 days of receipt of order for replacement or exchange. Returned items must be delivered directly to the HSN warehouse at 800 Pascor Drive, Queensway Avenue, Barangay Sto. Niño, Parañaque City 1700.
  2. Defective items must be returned in the following condition:
    • Original Packaging
    • Complete with included Manuals, Accessories, Tags, Labels
    • Sales Invoice and Delivery Receipt included
  3. All items are subject to Quality Control Inspection and Return Acceptance.
  4. Defect must not be due to customer misuse or mishandling.
  5. Clothing wear and beauty products cannot be returned due to hygienic reasons.
  6. If Return Acceptance conditions are met, customer can exchange such for a similar item. If returned item not in stock, customer can exchange with another item.
  7. If exchanged item is of lower value than returned item, there will be no refund of the price difference. However, exchanged items can be more than one (1) in order to match or exceed the value of the returned items.
  8. If exchanged item is of higher value than returned item, customer must pay the additional amount.
  9. For returned items bought on sale, its value will be only actual paid price.
  10. Beyond 30 days, Manufacturer’s Policy if any will apply. Customer can contact manufacturer directly.
  11. Unredeemed after 6 months will be forfeited, unless the buyer will compensate HSN for the cost of storage commensurate to the number of days/months that the said items were left at the HSN warehouse.