1. Items can be returned within 14 days of receipt of order for replacement or exchange.
2. Defective items must be returned in the following condition:
a. Original Packaging
b.Sales Invoice and Delivery Receipt included
c. Complete with included Manuals, Accessories, labels and tags still attached; otherwise, the return will not be accepted.
3. All items are subject to Quality Control Inspection and Return Acceptance. All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer.
4. You will be held responsible for items until the arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advice the use of dependable couriers that provide tracking services and details.
5. Purchase of Sale items will be considered final. Returns of such items will not be processed.
6. Defect must not be due to customer misuse or mishandling.
7. Due to hygienic reasons, we cannot accept returns for opened pillows, beddings and bath towels.
8. If Return Acceptance conditions are met, customer can exchange such for a similar item. If returned item is not in stock, customer can exchange with another item.
9. If exchanged item is of lower value than returned item, there will be no refund of the price difference. However, exchanged items can be more than one (1) in order to match or exceed the value of the returned items.
If exchanged item is of higher value than returned item, customer must pay the additional amount.
10. Beyond 14 days, Manufacturer's Policy if any will apply. Customer can contact manufacturer directly.
11. Unredeemed after 6 months will be forfeited, unless the buyer will compensate Shop TV for the cost of storage commensurate to the number of days/months that the said items were left at the Shop TV warehouse.
For more questions,please contact our Customer Care team at [email protected]